Our repair centre head office is located at 13 Cook St, in Cork City.
Of course you can! We’re open from 9am to 6pm Monday to Friday, and 10am to 6pm Saturday.
The quick estimate section is basically for repair enquiries. If you have a broken or damaged device, and you have no idea how much it will cost to fix, sent us a quick estimate to find out. It costs nothing, and you don’t need to send us the device either, just fill out the short form here, and a member of staff will contact you with your estimate.
Almost all quick estimates are answered within 24 hours, but it’s usually much faster than that.
The courier we use is ‘DPD’.
We provide a free collection service from anywhere in the country, but please be advised, there is a fee of €13.50 for return shipping
Usually, most devices can be repaired within 72 hours, and a lot of them are much quicker. Sometimes, certain repairs on certain devices can’t be done in this time, and may take a little longer. Our promise to you in this case, is to always keep you informed of the status of your device. From the moment your device reaches us, you can track the repair for as long as it’s here, follow this link to find out more. Track My Repair
In the event that we have completed our diagnostics on a device, and the customer decides to not go ahead with the repair, we may charge you a diagnostic fee, up to a maximum of €25. This isn’t something we use to make money, it is just to cover the time our engineers spent looking at the device.
Absolutely. We provide a 6 month warranty on almost all repairs, the only exceptions to this are water damaged devices, and any faults which arise due to a design flaw (GPU Reflows, etc)
Track My Repair
When your device arrives at our repair centre it is immediately checked in, we generate login details for you and email them to you. This email will also contain a link to the ‘Track My Repair’ section of the website, where you can fill in these details.
This section is very helpful if you want to get the most up to date information on what is going on with your repair, leave us comments, or check the status of your device.