THE iELECTRON STORY
When iElectron was founded back in 2010, the issue of e-waste was just beginning to make its way into the news with some truly shocking information about the disposal and storage of waste electronics. Off the back of this, our company was started with a clear vision and motivation; every single device we repair is a device saved from the garbage heap. 7 years and 60,000 devices later; that same vision still drives us to go further.
Worldwide, 20 million tonnes of electronic waste are generated annually, which increases year after year with shockingly only 12.5% of e-waste being properly recycled. Our part to play in all of this is to ensure that if a device doesn’t need to become electronic waste it won’t, and if it does have to, it will be ethically and safely recycled.
In addition to all of this, we love to help people, and the idea of repairing devices fits this passion. At this point, electronic devices are involved in every aspect of our lives, from how we work, how we manage our lives, and even how we interact with our friends. The price of these devices is increasing year after year, meaning that almost all of us have spent a substantial amount of money on our phones, laptops, tablets, and other devices. Based on this, we realised that providing a reliable and trustworthy repair centre to people covers both of these goals, allowing us to help our customers save money, while also helping the environment.
We love to help people by using our technical knowhow to save damaged devices and valuable data. Nobody likes unexpected costs, so when people are unlucky enough to damage their devices, we’re happy to be able to help them save them money while avoiding the hassle of replacing devices and potentially losing valuable data.
HELPING THE PLANET
Electronic waste has become one of the biggest environmental issues in the world, so we’re proud that every single device we repair is one less device that is disposed of and adds to this e-waste problem. As only 12.5% of electronic waste is properly recycled, we ensure that any device that we recycle on behalf of a customer is ethically recycled.
Repair is our passion, and we love nothing more than taking a device that was damaged and restoring it to its former glory. Our company is built on a passion for problem solving, something that all of us at iElectron share.
12 MONTH WARRANTY
Meet our multinational team of technicians, sales assistants and management, from a variety of backgrounds.
“With the rapid and exciting changes in the electronics market, I am looking forward to breaking new ground with our exceptional team. Our mission in the coming years is to modernise the company further to avail of these rapid changes, and hopefully make strides in maximising the environmental benefits to repair”
“My work with iElectron allows me to see the direct impact of my decision making on the performance of the business. I have a lot of experience with analysing customer satisfaction in previous roles, and immensely enjoy implementing new procedures which benefit our customers and improve their experience with iElectron.”
“One of the most satisfying parts of my job is when I get to hand back a repaired device to a customer and see how happy they are. Particularly in circumstances where the customer thought their device was unrepairable.”
Customer Care Specialist
“As a technician, I enjoy repairing a range of different issues for customers, as it makes every day different, as well as making my work interesting.”
“I really enjoy challenges that fit my expertise at work, I consider the more difficult repairs to be like puzzles to solve.”
277330Tonnes of CO2 emissions avoided
1986Hot Chicken Rolls Consumed
Our modern, bright workshop includes industry standard repair equipment for more complex repairs, and the perfect environment for our technicians to focus on their work, but also consult with one another if needs be.
Definition of Legends. Genuine and incredibly helpful. I'd be lost without the delivery option. I had an issue with a charging port on a nexus and they fixed it twice for me in a timely and polite fashion. They were very understanding and I couldn't fault them for anything. Thank you!
Brought in an absolutely shattered S7 Edge, an expensive and complicated display to replace. They returned it to me the very next day looking good as new. Genuine Samsung parts. The staff were extraordinarily helpful and knowledgeable. Would definitely recommend if something happens to your phone.
Fantastic service! Broke my laptop screen whilst abroad and urgently needed it repaired. I visited a store that took 4 days alone to diagnose the issue. On my return, I handed my laptop into iElectron and they had my screen repaired within two hours. Absolutely delighted with the efficiency and professionalism of service. Can't recommend this place enough!
Got my Grado headphones repaired with iElectron. Top quality operation. From the courier collection, to the level of communication and the repair cost, everything was on point. Really excellent customer support too. They stand over their work and go the extra mile to help the customer. Highly recommended. A++
The guys in there, were able to fix the focus rings on my Tamron 70-300 lens. Friendly service and they gave me regular updates on who the diagnostic and repair of the lens was going. I would happily recommend them if you need something repaired and will be back to them with any future repairs.
Less than 4 hour turnaround to get cracked iPhone 7 screen fixed for work phone. Great service front and back of house. Hopefully won't have to use again! But would highly recommend.
Unreal service, would 100% recommend to anyone who has any issues with any devices. Support was superb and staff are really nice and understanding always! I’ll definitely be returning if any of my devices every need to be fixed :)
Hi just today’s big thanks to the repair team for excellent turnaround time. Laptop 'blew' at lunchtime and back repaired 9am next morning !! Super response
They responded quickly to enquiries, when my daughter's MacBook Air needed repairs. Excellent feedback, fast turn-around, and a reasonable cost.
Brought my computer back to life after other repair shops turned me away. Thanks guys for the awesome service!
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